Returns & Refunds
Learn about our returns process, refund policy, damaged items, and customer support.
Returns Policy
RarePokemonCards.co.uk wants every collector to be satisfied with their purchase. If you experience any issues with your order, please contact us as soon as possible.
Return Window
Returns must be requested within 14 days of delivery.
Product Condition
Returned products must remain unopened and in original condition.
Support Team
Our customer support team is available to assist with return requests.
Refund Process
Refunds are processed after returned items are received and inspected by our team.
- Approved refunds are sent to the original payment method.
- Refund processing times may vary depending on your bank or payment provider.
- Shipping fees may be non-refundable unless the item was damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us immediately with photos of the issue.
- Damaged items may qualify for replacement or refund.
- Incorrect items will be resolved as quickly as possible.
- Customers should inspect packages upon delivery.
Non-Returnable Items
Certain products may not qualify for returns under specific conditions.
- Opened sealed products.
- Products damaged after delivery.
- Final sale or clearance items where specified.
Order Cancellations
Orders may only be cancelled before shipment. Once an order has been dispatched, it may no longer qualify for cancellation.
Contact Us
For questions regarding returns or refunds, contact our support team anytime.
Email: support@rarepokemoncards.co.uk