Shipping Policy

1. Order processing

After you place an order, you will receive an order confirmation or acknowledgement through the available website process. Some orders may require payment confirmation before preparation can begin.

Orders are prepared for dispatch once the order details have been reviewed and any required payment has been confirmed. Processing times can vary according to product availability, order volume, verification requirements and public holidays.

2. UK delivery

We deliver Pokémon cards, sealed products and other listed collectibles to customers across the United Kingdom.

UK delivery usually takes approximately 2–4 business days after dispatch. This is an estimate rather than a guaranteed delivery date, and some locations or circumstances may require additional time.

What can affect delivery?

• The time needed to prepare and dispatch your order.
• Courier operating schedules and service availability.
• Bank holidays, weekends and seasonal demand.
• Severe weather, transport disruption or other events outside our control.
• Address accuracy and whether someone is available to receive the parcel.

3. International shipping

We accept orders for international destinations where shipping is available at checkout or has otherwise been confirmed by our team.

International delivery times vary depending on the destination, the shipping service, customs procedures and local courier operations. Delivery may take longer than UK delivery.

Please check that your destination is supported and review the shipping options and estimated delivery information shown before completing your order.

If a delivery option is not available for your address, please contact our support team before placing your order.

4. Shipping costs and free delivery

Shipping costs depend on the delivery destination, the service available and the details of your order. The applicable shipping charge and any free-delivery eligibility should be checked in the cart or checkout before you complete your purchase.

• Available shipping services and charges are displayed where supported during checkout.
• Free delivery applies only when the eligibility conditions shown on the website or at checkout are met.
• International orders may have different shipping rates from UK orders.
• If a shipping charge needs to be clarified before dispatch, our team will contact you where appropriate.

5. Tracking your order

Where tracking is available, we provide tracking information after your order has been dispatched. You can use the tracking reference and carrier details to follow your parcel’s progress.

Tracking information may take some time to update after dispatch while the carrier registers and scans the parcel.

If your tracking link does not work, the status has not changed for an extended period, or the parcel appears to be delayed, contact our team with your order number.

6. Packaging and product condition

We understand that condition matters to Pokémon collectors. We take care when preparing orders and aim to package products appropriately for their type and size.

Depending on the product, protective packaging may include suitable outer packaging and cushioning to help reduce the risk of movement or damage during transit.

Please inspect your parcel when it arrives. If an item appears damaged, incomplete or incorrect, keep the packaging and contact us as soon as reasonably possible with your order number and photographs where available.

Nothing in this policy limits any consumer rights you may have if goods arrive damaged, are faulty or do not match your order.

7. Delivery address and recipient details

Please ensure that your shipping address, postcode, contact details and any delivery instructions are accurate before submitting your order.

If you need to change an address after placing an order, contact us immediately. We can only amend it if the order has not progressed too far in processing and the change can be accommodated safely.

Once a parcel has been handed to the carrier, address changes may not be possible or may need to be requested directly through the carrier.

If an incorrect address supplied at checkout causes a delivery problem, we will work with you and the carrier to understand the available options. Additional shipping costs may apply to a redelivery where permitted by law and where the circumstances justify them.

8. Delivery delays and failed delivery

Delivery estimates are not guarantees unless a specific guaranteed service has been expressly offered for your order.

Delays may occur due to courier disruption, severe weather, public holidays, customs processing, incorrect address details or other events beyond our reasonable control.

If delivery has taken longer than expected, check the tracking information first and then contact us if you need assistance.

If a carrier cannot deliver a parcel, it may attempt redelivery, leave instructions for collection or return the parcel to the sender, depending on its service and local rules.

We will consider the circumstances of a failed delivery and explain the available next steps. Your statutory rights remain unaffected if an order is lost or delivery obligations have not been met.

9. Customs, duties and import charges

For international orders, customs duties, import VAT, handling fees or other charges may be imposed by the destination country. Whether such charges apply depends on local rules and the arrangements for the specific shipment.

Unless expressly stated otherwise for your order, any applicable import charges imposed by the destination country may be payable by the recipient.

Customers are responsible for checking the import rules that apply to their destination. Customs inspections or requests for additional information may also affect delivery times.

This section does not override any applicable law or any specific shipping terms agreed for your order.

10. Lost, damaged or missing parcels

If your parcel has not arrived, appears to be lost, or arrives with damaged or missing items, please contact our support team so we can investigate.

To help us assist you efficiently, provide:

• Your order number.
• The tracking reference, if one was provided.
• A brief description of the problem.
• Photographs of the parcel, packaging and affected items, where relevant.

We may need to contact the delivery carrier or review the tracking history before confirming the next steps. We will handle eligible claims in accordance with applicable law and the circumstances of the order.

Please report delivery problems as soon as reasonably possible. Any request to notify us promptly is intended to help with investigation and does not remove statutory consumer rights.

11. Order changes, cancellations and returns

If you want to change or cancel an order, contact us as soon as possible. We will try to assist if the order has not already been dispatched, but a change cannot be guaranteed once preparation or shipping has progressed.

Returns, refunds and cancellation rights are explained in our separate Returns & Refunds Policy.

Nothing in this Shipping Policy excludes or restricts your statutory rights under applicable consumer law, including rights relating to delivery, faulty goods or eligible online-order cancellations.

12. Contact our shipping support team

Need help with delivery estimates, tracking, shipping costs or a parcel that has not arrived? Contact our team and include your order number so we can identify your purchase.