Terms and Conditions

1. Acceptance of Terms and Conditions

By accessing or using RarePokemonCards.co.uk, browsing our product catalogue, or placing an order, you agree to these Terms and Conditions and any policies linked from this page that apply to your purchase.

If you do not agree with these terms, please do not use our website to place an order. Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable UK law.

2. About RarePokemonCards.co.uk

RarePokemonCards.co.uk is an online destination for Pokémon trading cards and trading card game collectibles. Our catalogue may include individual cards, booster boxes, Elite Trainer Boxes, graded cards, sealed products, collections and other trading card game products.

Product availability, descriptions, condition information, prices and delivery options are shown on the relevant product or checkout pages. Please review the information provided before completing your purchase.

3. Eligibility to Purchase

You must be legally capable of entering into a binding contract to make a purchase through our website. If you are under the age required to enter into a contract independently, you should use the website with the involvement of a parent or legal guardian where appropriate.

You agree to provide accurate, complete and current information when placing an order, including your contact details, delivery address and any information reasonably required to process your purchase.

4. Products, Descriptions and Availability

We aim to display accurate product information, photographs, specifications, condition details and pricing. However, minor differences in colour, packaging, artwork presentation or screen appearance may occur.

• Product listings are subject to availability and may change without notice.
• Images may be illustrative where the listing indicates that they are not photographs of the exact item supplied.
• Sealed products, individual cards and graded collectibles may have different condition, packaging and grading characteristics.
• Any stated condition, edition, language, grading or included accessories should be checked in the individual listing.
• We reserve the right to correct genuine listing errors and to withdraw products that are no longer available.

If a material error affects an order you have placed, we will take appropriate steps to contact you and explain the available options in accordance with applicable law.

5. Orders and Order Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms shown at checkout. An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We may need to review or decline an order where a product is unavailable, pricing information is materially incorrect, payment cannot be verified, delivery details are incomplete, or we reasonably suspect fraudulent activity.

If we cannot fulfil an order after payment has been received, we will contact you and arrange an appropriate refund where required. We will not knowingly use this section to remove statutory consumer rights.

6. Prices, Taxes and Payment

Product prices and any applicable delivery charges are displayed on the website or at checkout. The amount payable will be presented before you submit your order.

• Prices may change before an order is placed.
• Available payment methods are those displayed during checkout or expressly confirmed by our authorised customer support.
• You are responsible for ensuring that the payment information you submit is accurate and that you are authorised to use the selected payment method.
• Any applicable taxes, import charges or additional costs will be handled in accordance with the information provided at checkout and applicable law.
• Do not send complete card details, passwords or banking credentials through customer support messages.

If a payment fails or cannot be confirmed, order processing may be delayed until the issue is resolved. We will not ask you to disregard security warnings or provide confidential authentication credentials.

7. Shipping, Delivery and Order Tracking

RarePokemonCards.co.uk provides the delivery options available for eligible orders as shown at checkout. Delivery services, estimated timeframes, charges and geographic coverage may vary depending on the destination, product and shipping method selected.

• Ensure your delivery address and contact information are correct before placing your order.
• Estimated delivery dates are provided as guidance unless a specific delivery date has been expressly agreed as a contractual commitment.
• Processing or delivery may be affected by carrier delays, severe weather, public holidays or other circumstances beyond reasonable control.
• Where tracking is available, use the tracking information provided with your order.
• Contact us promptly if an order appears to be missing, arrives damaged or has an unexpected delivery issue.

For UK consumer orders, responsibility for goods generally remains with the seller until you, or a person you have identified to receive the goods, take physical possession of them, subject to applicable law. Exceptions may apply where you independently appoint a carrier not offered by the seller.

For more information, please read our Shipping Policy.

8. Returns, Cancellations and Refunds

Consumer rights for online purchases in the UK may include a legal right to cancel eligible orders within 14 days of receiving the goods, followed by a further period to return the goods. Exceptions apply to certain products and circumstances under the Consumer Contracts Regulations 2013.

Whether an exception applies depends on the product and the circumstances. Do not assume that a sealed trading card product is automatically excluded from cancellation rights merely because it is collectible. We will assess requests under the applicable rules.

• Contact us promptly to explain whether you wish to cancel an order, return an item or report a faulty, damaged or incorrectly supplied product.
• Where statutory cancellation rights apply, you must follow the applicable cancellation and return requirements.
• Returned goods may be subject to a lawful deduction for handling beyond what is necessary to establish their nature, characteristics and functioning.
• Faulty, misdescribed or incorrectly supplied products will be handled in accordance with your statutory rights.
• Refunds will be processed within the applicable legal timeframe and, where required, using the original payment method unless otherwise agreed.

Nothing in these terms removes your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer protection legislation.

Read our Returns and Refunds Policy for the process and any additional instructions.

9. Pokémon Card Authenticity and Collectible Condition

We understand that authenticity and condition are important when buying Pokémon cards online. We aim to provide clear listing information so that customers can make informed purchasing decisions.

Please read product descriptions and any available condition, grading, language, edition and packaging details before ordering. A graded card’s grade relates to the grading service and assessment identified in its listing; it does not guarantee future market value or investment performance.

Unless expressly stated otherwise, RarePokemonCards.co.uk does not guarantee that any card or sealed product will increase in value, achieve a particular resale price, or contain a specific rare card beyond the contents expressly guaranteed by the product description.

10. Intellectual Property and Trademarks

Website content, including original text, layout, graphics and branding, may be protected by intellectual property laws. You may not reproduce or commercially exploit our original content without permission, except where the law permits it.

Pokémon and associated names, characters, logos and artwork are the property of their respective rights holders. Any third-party trademarks or product imagery used on this website belong to their respective owners.

RarePokemonCards.co.uk is an independent retailer and is not affiliated with, endorsed by, or an official representative of The Pokémon Company, Nintendo, Creatures Inc. or GAME FREAK inc., unless expressly stated otherwise.

11. Acceptable Website Use

You agree not to misuse this website, interfere with its operation, attempt unauthorised access to accounts or systems, submit fraudulent orders, or use automated tools to disrupt the service.

We may restrict access or cancel an affected order where reasonably necessary to protect customers, our business, the website or third parties, subject to applicable law and any rights you may have.

12. Liability and Consumer Rights

We aim to maintain an accurate and reliable online shopping experience. However, we cannot guarantee uninterrupted access to the website or that every service will always be free from technical errors.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control. Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Your statutory rights concerning the quality, description and fitness of goods remain unaffected.

13. Privacy, Personal Data and Cookies

We process personal information as needed to manage orders, arrange delivery, provide customer support, prevent fraud and meet applicable legal obligations. Additional information about how personal data is handled and how cookies are used should be set out in our relevant policies.

Please read our Privacy Policy and Cookie Policy for more information. Where applicable, cookie consent and marketing preferences can be managed through the controls provided on our website.

14. Governing Law and Disputes

These terms are intended for an online store serving customers in the United Kingdom. The applicable law and courts will depend on the circumstances and any mandatory consumer protections that apply to you.

Where legally appropriate, disputes may be considered under the laws of England and Wales. This provision does not deprive consumers of mandatory protections or rights to bring proceedings in another competent court where applicable law permits.

If you have a concern about an order, please contact us first so we can try to resolve the issue. You may also seek advice from an appropriate consumer advice organisation.

15. Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect changes in our website, business operations, products, payment services or legal obligations. The latest version will be published on this page with an updated revision date.

Changes generally apply prospectively and do not override contractual or statutory rights that have already arisen. Please review this page periodically if you continue to use our website.

16. Contact RarePokemonCards.co.uk

If you have questions about these Terms and Conditions, product listings, payments, deliveries, cancellations or refunds, please contact our customer support team through the website.

• Website: RarePokemonCards.co.uk
• Contact page: Contact Us
• Shop: Browse Pokémon Cards and Collectibles

When contacting us about an existing order, include your order number and a brief description of the issue. Do not include your password or full payment credentials.